Terms and Conditions Grand77 –
Rules That Protect Everyone

Grand77 is an online entertainment platform offering Sports Betting, Live Casino, Slots, arcade, and a variety of other digital entertainment. The platform is operated by a company that is officially licensed and registered under the applicable legal jurisdiction.

These terms and conditions ("Terms") constitute a legally binding agreement between you as the user ("Member") and grand77 as the service provider ("Platform"). These Terms apply to all services available on the grand77.app domain and all connected subdomains or applications.

By creating an account, logging in, or using any service on grand77 — whether via browser, web app, or any other means of access — you expressly agree to all provisions of these Terms and any other referenced policy documents, including the Privacy Policy and Responsible Gaming policy.

Each user is only permitted to create and hold one active account on grand77. Creating more than one account — whether using the same or different identities — is a violation that may result in the closure of all related accounts and the freezing of all balances.

When registering, you are required to provide accurate, complete, and up-to-date information. Required details include your full legal name, active phone number, valid email address, and date of birth. grand77 reserves the right to request further verification at any time to confirm the authenticity of the information provided.

• You are solely responsible for the security of your password and access to your account.
• Never share your login credentials with anyone, including family members.
• Report immediately to the support team if you suspect any unauthorized access to your account.
• Grand77 is not liable for losses arising from a member's failure to keep their account secure.
• Accounts may not be transferred or sold to any other party under any circumstances.

Identity verification (KYC) is required before the first withdrawal or when the cumulative transaction value exceeds a certain threshold. Documents typically requested include a photo of your national ID or passport and proof of ownership of the payment method used.

Grand77 accepts deposits via a variety of payment methods available on the platform, including local bank transfers (BCA, Mandiri, BNI, BRI, and others), e-wallets (GoPay, OVO, DANA, ShopeePay, LinkAja), Virtual Account, QRIS, and crypto for select VIP members.

The minimum deposit at grand77 is Rp10,000 per transaction. There is no maximum deposit limit under normal conditions, although large transactions may require additional verification in accordance with applicable anti-money laundering policies.

• All deposits must be made from a bank account or payment account registered under the same name as your grand77 account.
• Grand77 does not accept payments from third-party accounts or from another person on a member's behalf.
• Funds already credited to an account balance are non-refundable, except in cases of technical errors acknowledged by the platform.
• Grand77 does not charge any additional fees for deposits; however, your bank or e-wallet provider may apply their own fees in accordance with their respective policies.

Grand77 is committed to processing member withdrawals as quickly as possible — generally within 2 minutes for withdrawals to verified bank accounts and e-wallets. This process runs 24 hours a day, 7 days a week, including public holidays.

The minimum withdrawal is Rp50,000 per transaction. The maximum daily withdrawal is set according to the account level and VIP membership — the higher your VIP level, the higher your daily withdrawal limit.

• The withdrawal destination account must be registered under the same name as the grand77 account.
• Grand77 reserves the right to request KYC verification before processing a first withdrawal.
• Wins derived from bonuses are subject to turnover requirements that must be met before a withdrawal can be made.
• Withdrawals may be delayed if there are indications of suspicious activity or an active unresolved bet dispute.
• Grand77 does not deduct any administrative fees from member withdrawal amounts.

Grand77 regularly offers a variety of bonuses and promotions to members — including welcome bonuses, weekly cashback, deposit bonuses, free spins, and a VIP loyalty program. Each bonus is subject to specific terms listed on its respective promotions page.

The turnover requirement is the total amount a member must wager before wins derived from bonus funds can be withdrawn as cash. This requirement generally ranges from 5x to 30x the bonus value, depending on the promotion type.

• Bonuses are valid once per member, per household, per device, and per IP address, unless otherwise stated.
• Grand77 reserves the right to cancel related bonuses and wins if any abuse or exploitation of promotions is detected.
• Unused bonuses that exceed their specified time limit will be automatically forfeited.
• Members may not claim bonuses solely to meet requirements without genuine intent to play (bonus abuse).
• Specific terms for each promotion are always stated on the relevant promotion detail page and apply as a supplement to these general terms.

All games available on grand77 use a certified Random Number Generator (RNG) system that has been independently audited by a trusted testing body. This guarantees that every game outcome is truly random and cannot be predicted or manipulated by anyone — including the grand77 team itself.

Members are required to understand the rules and Return to Player (RTP) value of each game before placing bets. RTP information is available on each game's detail page. grand77 is not responsible for losses arising from a member's lack of understanding of game rules.

• The use of automated software, bots, or any assistive tools to play is strictly prohibited.
• Exploiting bugs or technical vulnerabilities on the platform to gain unauthorized advantages is a serious violation.
• Collusion between two or more members to manipulate game outcomes is strictly prohibited.
• Grand77 reserves the right to void bets and wins obtained through unfair means.
• All final decisions regarding game result disputes rest with the grand77 team, based on unalterable server logs.

Sports Betting at grand77 is subject to applicable sportsbook rules, including betting policies, bet settlement rules, and procedures for handling postponed or cancelled matches.

Confirmed bets are considered final and cannot be cancelled, except under conditions explicitly covered by grand77's bet cancellation policy. The Cash Out feature is available for selected bets and provides the option to settle a bet before the match ends at an automatically calculated value.

• If a match is postponed and not played within 24 hours of the original schedule, bets will be voided and funds returned to the account balance.
• If a match is stopped before completion and less than 90 minutes have been played (for football), bets on standard markets will be voided unless the outcome has already been determined.
• Bets placed on live (in-play) markets cannot be cancelled unless a technical disruption acknowledged by the platform occurs.
• Grand77 reserves the right to reject or void bets if there is an indication of a significant odds error.
• Minimum and maximum bet limits per event may vary depending on the sport and betting market.

Members may close their account at any time by contacting the grand77 support team. Any remaining balance will be released after completing the standard verification process and meeting all withdrawal requirements.

Grand77 reserves the right to freeze, restrict, or close a member's account without prior notice under the following circumstances:

• Violation of applicable terms and conditions.
• Using false or misleading identity information during registration.
• Owning more than one active account.
• Indication of fraud, collusion, or manipulation of game outcomes.
• Indication of money laundering activity or other illicit financing.
• Requests from competent legal authorities.

Grand77 provides its services "as is" and does not guarantee that the platform will always be available without interruption. That said, we are committed to maintaining maximum uptime and will notify members in advance of any scheduled maintenance.

Grand77 is not liable for:

• Losses resulting from internet connection disruptions on the member's end.
• Transaction delays caused by the member's bank or a third-party payment provider.
• Losses resulting from betting decisions made independently by the member.
• Unauthorized access to an account resulting from a member's failure to keep their login credentials secure.
• Third-party content or promotions that may be displayed on the platform.

Grand77's total financial liability to any member under any circumstances shall not exceed the account balance held by that member at the time the claim arises.

Grand77 is committed to supporting a healthy and responsible gaming experience. We provide a range of tools to help members manage their gaming activity, including daily deposit limits, per-session bet limits, and a self-imposed break option.

Members who feel that their gaming activity is beginning to affect their daily life are encouraged to use the self-restriction feature available on the platform or contact the support team for assistance. grand77 also supports a self-exclusion program for members who need a break from gaming activity.

• Never play with money you cannot afford to lose.
• Set a time limit and budget before starting each session.
• Gaming should be entertainment, not a primary source of income or a way out of financial difficulties.
• If you or someone you know needs help, contact the grand77 support team.

Grand77 reserves the right to modify, update, or revise these terms and conditions at any time without individual member consent. Material changes will be communicated via registered email or in-platform notification at least 7 days before the changes take effect.

By continuing to use grand77's services after the effective date of any changes, members are deemed to have accepted and agreed to the updated terms. If you disagree with the changes made, you have the right to close your account and withdraw your balance before the changes take effect.

Grand77 may also adjust odds, betting limits, game availability, and platform features at any time as part of ongoing service development. Such operational changes do not require specific notice and do not affect bets already placed.

If you have any questions, objections, or complaints regarding these terms and conditions, or about grand77 services in general, our support team is available 24 hours a day, 7 days a week.